Support customers – without friction or frustration.
This service is provided by Fair Distribution. Available in Norway and Sweden only. Denmark and Finland launching in 2026.
Customer service shouldn’t feel reactive, fragmented, or impersonal. Our customer service solutions provide clear, consistent, and professional support across every interaction — helping resolve questions quickly while protecting trust and confidence in your brand.
We focus on clarity, responsiveness, and respectful communication, ensuring customers feel heard and supported, and allowing your internal teams to stay focused on what they do best.
Our features
This is the space to introduce the Features section. Use this space to highlight your unique aspects and to present specific credentials, benefits or special features you offer.
Payment reminders
Gentle, professional reminders sent at the right time to prompt payment before an account escalates. We help you maintain positive customer relationships while improving cash flow through clear, respectful communication.
Debt collection notice
A formal yet fair notice that signals seriousness without intimidation. Our compliant notices clearly outline outstanding balances, next steps, and available options — encouraging resolution while protecting your brand reputation.
Pre-trial debt collection
Before legal action becomes necessary, we engage debtors through structured negotiation and resolution strategies. This stage focuses on recovery through cooperation, helping you avoid unnecessary legal costs and delays.
Legal debt collection
When all other avenues have been exhausted, we manage the legal recovery process with transparency and care. Our approach ensures compliance, professionalism, and clear communication at every step.
Follow-up of old cases
Old or dormant cases don’t have to stay closed. We review and re-engage overdue accounts using updated contact methods and a fresh, ethical approach — often unlocking recovery where previous efforts failed.
We appreciate Fair’s values and their fair approach to customers. We want to help our customers learn to pay on time without it becoming a negative experience, and that requires a delicate balance.
Anne Sakseide Svendsen
Certas Energy Fuels
We experience Fair as a very strong partner for our companies and brands, where the customer is at the center of creating smooth reminder and debt collection processes. Fair’s less aggressive approach to debt collection allows us to retain customers for longer, and their technological solutions make it easier for customers to pay
Aleksander Storvestre
Nutriment
What we ultimately measure and track is the extent to which our customers pay their dues, and whether they are able to do so without inconvenience. If the payment rate is high, we consider the collaboration a success – and so far, we are very satisfied with Fair.
Marius Maske
Vegamot
Results you can rely on
40M
invoices distributed
Trusted by businesses to manage high volumes of cases efficiently, while maintaining a personal, respectful approach to every debtor interaction.
100%
climate compensated
A strong track record of resolving cases through communication and cooperation – minimizing escalation and maximizing recovery.
5/6
customer satisfaction
Reflects positive experiences from debtors engaged through our fair, transparent approach.
3,3
Google rating
An honest reflection of real experiences, showing our commitment to accountability, improvement, and fair outcomes for all parties.
One partner.
Four markets.
Seamless coverage across Norway, Sweden, Denmark and Finland. Our deep local knowledge combined with a unified ethical approach means you get consistent results, full compliance, and a smoother experience – wherever your customers are. We help you scale across the Nordics without losing control, quality or trust.
